Editing a Service Agent
There are two ways to change your Service Agent credentials, and which you choose depends on the configuration of your Ouvvi.
Service Manager
If you are using the default authentication, where the credentials are coming from Windows or a Network Account, you will edit the service from Windows Services Manager (services.msc).
Please note that this will break the link between the deployment manager and Windows Services. I.e. Your changes made in Services will not be applied to the deployment manager. If you were to uninstall and reinstall your tenant, the deployment manager will overwrite the credentials with the ones stored in the deployment manager configuration window for that tenant. You will need to manually reapply these changes back to the service.
Start by adding the user to the Ouvvi User Profiles list with Agent and Admin permissions.
Then open Services (services.msc) and locate your Ouvvi service. Start by stopping your service and then double click to open the Properties window.
Navigate to the Log On tab. Enter in the account details you want to use and click OK.
You can now restart your service, browse to your Ouvvi site and check that the service is running by going to Services > System Services. They should have green flags and show a status of Running.
Forms Authentication
If you are using forms authentication you define and update the Service Credentials from the Deployment Manager.
If this is the first time setting the credentials you will need to create an API user in Ouvvi and assign the credentials to the Ouvvi service so it can authenticate correctly.
To set the credentials, open the Deployment Manager, select your tenant and stop the services. Now right-click on your tenant and select Set Service Ouvvi Credentials from the list.
Then enter the username and password of the API user you created and click OK to apply.
Once set you can right click onto your tenant and select Start Service. This will redirect you to the Services page, and if it has been successful you should notice all the service flags are green and have a status of Running.
This method can be used anytime the password needs updating or if you want to fully change the credentials, and is the recommended approach for updating service credentials under Forms Authentication.